Leadership Skills

Conflict Resolution: 6 Step Guide (CT099)

If two of more people gather the possibility of a conflict goes up significantly. Why is that?

There are so many factors when it comes to human relations and high on the list is a lack of empathy, patience, and listening to others with an open mind. Often, we don’t take the time to seek to understand where the other person is coming from in our discussions which frequently leads to conflict. The level of conflict can be big or small, but these situations create distractions, impede progress, and ultimately impact overall company productivity – a direct hit to the bottom line.

Our “Mastering Conflict Resolution” online course lays out a seven-step conflict resolution process to modify and effectively resolve conflict disputes of any size. You will also gain a set of skills for solution building and how to find common ground.

“Mastering Conflict Resolution” delivers crucial conflict management skills which include addressing anger and leveraging the Agreement Frame. Everyone wants to know how to deal with conflict effectively and it’s important regardless the size of the company. If conflicts are not resolved and left to linger it can lead to serious situations involving absences, attrition, and in some cases, law suits.

After completing this online course, you will be able to:
• Define conflict and conflict resolution.
• Discover five main styles of conflict resolution.
• Learn the six-phase process to achieve conflict resolution in every situation.
• Leverage basic communication methods, such as the “agreement frame” and “open questions”.
• Modify the six-phase process to tackle any type of conflict.
• Apply basic anger management and stress management techniques.
• Split out segments of the process to use as tools for conflict prevention.

This Online Course Includes:
• 11 Modules - written & audible teachings
• Quizzes after each module
• Animated video case studies after each module
• Completion certification - shareable on LinkedIn[
  • Modules + Quizzes & Video Case Studies
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever